FAQ

Most frequent questions and answers

Face masks are incredibly popular right now (shocker I know). But that means that it’s difficult to source materials. We wanted to be able to offer more than just black and grey masks, so we created a “surprise me” option to satisfy those of you looking for a more vibrant mask. As we source patterns and colors, we fulfill those orders with what we have in stock at the time. This is constantly changing and we can’t guarantee the availability of certain colors.

If you are concerned about liking the style we send, we recommend sticking with the traditional black or grey. Due to the sensitive nature of this product we can not offer returns.

If you have access to a material that you’d like us to use, you could ship us the material and we will gladly use it to produce your order.

Contact us here, if you’d like to pursue that option.

Our Face Masks are fully washable and re-usable. 

They can be machine washed with like colors using cold water. Tumble dry on low, or lay flat to air dry.

DO NOT IRON your mask.

New mask orders will be shipped out within 3 business days of purchase – often times within 24 hours, but we can not guarantee that as orders fluctuate.

We are not open on the weekends, so orders placed then will be processed on the following business day.

We will e-mail you when your mask is ready for pick up. There will be instructions in that e-mail as well, but you can pick them up at our facility in Gates, NY. They will be located in our lobby with your last name and order number.

12 Pixley Industrial Parkway, Door 40, Rochester, NY 14624

Great question! Please read our article “How Effective are Face Masks?” for an in depth answer.

Unfortunately, due to the sensitive nature of Face Masks we can not offer returns or exchanges. All sales are final.

However, if you are unsatisfied with your purchase we will gladly apply the cost of your order to one of our other printed products – we are a producer of wall graphics, banners, and much, much more!

Check out our main website for more information on the cool stuff we make!

Contact

12 Pixley Industrial Parkway, Suite 40, Rochester, NY 14624